You are logged out from Invoice Finance Direct.For Payment Requests & General Enquiries please call 0800 121 4414 and For Password Resets only please call 0800 678 3397: Open 9:00am - 5:00pm (Mon-Fri)
There are four basic steps to logging in:
1. enter your 10-digit customer number
2. enter your full Invoice Finance Direct password (6 to 16 alphanumeric characters)
3. Click 'Submit'
4. Enter the two random characters requested from your pass-phrase (2 alphanumeric characters)
5. Click 'Continue'
Upon successful login you will automatically be transferred to the Invoice Finance Direct ‘Home page’ screen.
You can logout from anywhere within Invoice Finance Direct at any time.
From any screen, click on ‘Logout’ in the header bar at the top of your screen or the footer section at the bottom of the screen to logout from the application.
You are logged out from Invoice Finance Direct.
What security measures does Invoice Finance Direct incorporate to ensure customer details are safe and secure?
Security for communications and transactions over the Internet is important for both the Bank and our customers.
To help deliver secure Invoice Finance Direct services, the Bank has implemented a solution that seeks to provide robust authentication and privacy.
Encryption of information between the customer and the Bank is provided by an industry standard 128-bit SSL encryption technology. This is the current security standard utilized by most banks in connection with their internet based customers.
In addition to our sophisticated cryptographic implementation, robust firewall technology is employed to help to protect the Bank's internal systems and customer's information against intrusion from the Internet.
What security measures should I take to ensure my PC is secure in order to access Invoice Finance Direct?
We recommend that you have Anti-Virus / Anti-Spyware software installed on your PC which is regularly updated to ensure protection against new viruses or Spyware.
In addition please ensure that your internet browser and operating system is regularly updated.
Further information in relation to Internet Security can be found on the Banks Security webpage.
What level of encryption does Invoice Finance Direct use?
Invoice Finance Direct uses 128-bit SSL encryption technology.
What should I do if I receive an email asking me to login to the service or confirm my details?
Emails like this are fraudulent as they attempt to retrieve your login information in order to access your account.
The Bank will never send you an email requesting you to login to the service or update your Invoice Finance Direct details (from a link in the originating e-mail).
If you receive an email claiming to be from the bank please contact our Helpdesk and report this activity.
What security information do I require when using Invoice Finance Direct?
You will need:
• Your ten digit customer number.
• Your password.
• Two random characters from the security pass-phrase you have chosen.
Can my password be anything I choose?
Yes, the password is entirely of your choice. However, it must be between 6 and 16 characters and must contain at least one alphabetic and one numeric character. Alphabetic characters can be either upper or lower case, and must be input in the same format after selection, i.e. it is case sensitive.
What are my responsibilities with my password?
You must keep your password secret at all times and not divulge it to anyone, including the Bank’s employees. If you believe that someone else knows your password please change it immediately. Our staff will never ask for your Invoice Finance Direct password.
I have forgotten my Invoice Finance Direct Password. How do I get a new one?
If you cannot remember your password please contact the Invoice Finance Direct Helpdesk who will advise you on how to obtain a new password.
Can my pass-phrase be anything I choose?
Yes, the pass-phrase is entirely of your choice. However, it must be between 6 and 16 characters and must contain at least one alphabetic and one numeric character. Alphabetic characters can be either upper or lower case, and must be input in the same format after selection, i.e. it is case sensitive.
I have forgotten my Invoice Finance Direct pass-phrase. How do I get a new one?
If you cannot remember your pass-phrase please contact the Invoice Finance Direct Helpdesk who will advise you on how to obtain a new pass-phrase.
I have entered my pass-phrase characters incorrectly and have been blocked from Invoice Finance Direct. What do I do now?
If you have entered your pass-phrase characters incorrectly several times you will now be blocked from using Invoice Finance Direct. Please contact the Invoice Finance Direct Helpdesk on who will advise you on how to continue using Invoice Finance Direct.
Can I access the service from outside the United Kingdom?
Yes – although we recommend that you do not access your Invoice Finance Direct details from computers situated in public places such as libraries or internet café's.
This is because you have no control over the software installed on a public computer or the computer's internet connection therefore you cannot guarantee that your private information will remain secure.